Vacancies

Vacancies

Position: Grievance Redress Mechanism Officer
Reports to: GRKLP Director / Matrix Regional Social Safeguard Coordinator
Positions Managed: None
Location: Mbeya
Country Program/Sector: WCS Tanzania Program
Position Type: Full-time
Scope/Capacity: Greater Ruaha-Katavi Landscape Program
Coordinates with: Regional Social Safeguard Coordinator, Country HRM, HR coordinator

Job Purpose:
The Wildlife Conservation Society (WCS) is seeking a diligent, motivated, proactive Grievance Redress Mechanism (GRM) officer to be based in Mbeya for the Greater Ruaha Katavi landscape, to support implementation of the Reserve’s GRM and contribute to an appropriate and timely response to grievances. As part of a comprehensive social safeguards program, WCS is establishing a Grievance Redress Mechanism (GRM) to protect and respect the rights of local communities (LCs), through understanding, investigating, managing, monitoring, and mitigating concerns, suggestions and reports of alleged improper conduct related to activities as expressed by communities.

The GRM officer will support the program director and work closely with the Regional Social Safeguard Coordinator to contribute to the optimal management of the GRM. The position is based full-time on-site at the Mbeya for the greater Ruaha Katavi Landscape, with travel to villages around areas where we implement projects as required.

Essential Duties and Responsibilities:

• Ensure receipt, logging, tracking and categorisation of concerns, complaints, suggestions, or grievances (known collectively as “grievances”) for dispute resolution submitted through the GRM
• Manage the Asana grievance redress mechanism database.
• Scrutinise and analyse grievances to ensure eligible grievances are referred to Reserve management in accordance with the GRM procedures.
• Collect of supplementary information on specific grievances as needed from relevant parties to ensure a thorough understanding of the grievance and facilitate consensus around a way forward, maintaining confidentiality where possible and as appropriate
• Advise management in proposing solutions and ways forward for specific grievances within a period as specified by the GRM procedures
• As necessary, convene meetings with relevant individuals and institutions to find solutions to disputes and grievances.
• Contribute to the resolution of grievances, engaging relevant staff as required, according to the GRM guidelines and protocol
• Follow-up and ensure acknowledgement of grievances and periodic updates are provided to the Claimant regarding status and current actions to resolve the grievance, as appropriate § Facilitate, and lead training on GRM protocol and procedures for GRKL staff
• Support collaboration with partner institutions and civil society organisations in the implementation of the GRM and resolution of grievances as required.
• Along with the MEAL Department, assist in the evaluation and adaptive management of the GRM, including lessons learned from its roll out in GRKL and improvements that would enhance its effectiveness, accessibility, transparency, legitimacy, and credibility
• Support the analysis of trends in grievances and identification of efforts that could be taken by WCS or partners to avoid future grievances.

Minimum Requirements and Qualifications:

• BA in sociology from a reputable institute or other relevant field
• At least 2-3 years of experience working in social safeguards and/or the social protection of marginalized groups working in the NGO sector
• Understanding/knowledge of social safeguards in the context of conservation an advantage
• Experience in information gathering in a community setting an advantage
• Demonstrated experience of maintaining confidentiality in relation to sensitive information
• Excellent mediation, facilitation, and conflict management skills  Position is open to Tanzanian nationals only.

Additional Requirements:

• Pro-active, positive, and accountable approach to work delivery
• Willingness to spend extended periods in the field with basic amenities and accommodation
• Experience in Asana and kobo toolbox is an added advantage.
• Proven IT literacy and familiarity with all standard office software. The ability to work with other conservation-related software is an added advantage.
• Ability to work with a dynamic / mixed team of conservation professionals, to work under pressure and meet deadlines.
• Highest level of integrity, honesty, and sense of responsibility.

Remuneration:

• Level 5
• A competitive remuneration package will be offered to the successful candidate.

Application Instructions:
Please read and follow the instructions carefully.

Qualified candidates should send:

1. Cover letter and CV Only
2. Applications should be sent via email to: WCS Tanzania addressed to the County Director at wcshrtanzania@wcs.org with the Subject: “Application for (Position Title) Vacancy”
3. Applications should be submitted by: August 17th 2026 5:00 PM EA TIME 
4. Only Shortlisted Candidates will be contacted.

WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.

It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.

Application Instructions:
Please read and follow the instructions carefully.

Qualified candidates should send:

1. Cover letter and CV Only
2. Applications should be sent via email to: WCS Tanzania addressed to the County Director at wcshrtanzania@wcs.org with the Subject: “Application for (Position Title) Vacancy”
3. Applications should be submitted by: August 17th 2026 5:00 PM EA TIME
4. Only Shortlisted Candidates will be contacted.